Return & Refund Policy

EXCHANGE, RETURN AND REFUND POLICY

All our Moselle Brest gear undergoes serious testing and every single product is carefully selected before it reaches you. If, however, you received an unlucky product rest assured we've got you covered with a 30-day money-back guarantee.

To be eligible for a return you simply have to provide the proof of purchase and send back your item in its original packaging. Please note that you will get the full amount back for the strap but we can't refund the shipping price. 

Please contact us at 🌐email to arrange a return or an exchange with the following information:

• Order ID
• Shipping Address
• Correct Size and Color

Exchanges

All Moselle Brest products are fulfilled automatically once you submit the orders online. If, however, you have ordered the wrong size rest assured all Exchanges are FREE of charge. We do not charge anything for the replacement but please note that all the transport costs regarding the exchange are in your responsibility.  

Acceptable reasons for exchange are the following:

• Wrong Colour
• Simply dislike our strap 

Eligibility for Exchange:

• Exchange should be made within 30-days after the date of purchase. The product should not have marks of long use (by log use we mean several events not one wedding where you basically test the product)

Returns and Refunds

For Returns and Refunds, all you have to do is send the product back to us and we’ll refund your purchase. Shipping Rates will apply.

We, as a company, do not charge any costs for returning the strap or for changing the strap, though we do not support any external cost regarding the process like transaction fees or shipping fee -the extra charges from the transport company will be on your charge – thanks for understanding.

When you purchase the strap, shipping fee is included in the price, therefore shipping cost will not be refunded when the strap is returned - shipping fee is 20-35 € depending on the country.

Please note that you can return a personalised item but the engraving fee will not be refunded (4-10 €)

Remaining amount will be refunded after we inspect the package and the strap is not damaged and does not have marks of long use (by 'long use' we mean several events not one wedding where you test the product)

If you refuse to receive the package or your contact information is missing or is wrong or DHL is unable to contact or find you at your address and the strap is returned to us - without letting us know – your money will not be refunded.

Please send the strap to the following address:

Moselle Brest SRL 

Romania

Bistrita, Bistrita-Nasaud

Street Ghinzii, nr. 28, ap 05, et 02, 420020

Contact Person: Magda Paul 

E-mail contact@mosellebrest.ro

Phone: +40723901107